Those with access can find a shortcut to the phone number or support experts in the Uber app’s help menu. Fast, friendly support is just a phone call away,” followed by the number. as a thank you for riding 10,633 miles with Uber, we’re giving you pilot access to Premium Support - a dedicated hotline of experts available 24/7 if anything pops up. I got an email saying: “You’ve earned Premium Support. Uber tells me that for now, these are only available to “a portion of our most frequent riders,” but wouldn’t say if there’s a miles or dollars-spent threshold. Riders contact support through the app as they normally would, but receive faster, more personalized service.” The second is beta testing support from specially trained experts via our in-app support feature. The first is beta testing a hotline available 24/7. Uber tells TechCrunch: “We’re running two small support pilots. This week, TechCrunch spotted Uber testing new “Premium Support” features that the company then confirmed to us. You’re always just a few taps away from switching to Lyft, right? And if you’ve ridden thousands of miles with Uber and paid them boatloads over the years, you might expect better service. If something scary or infuriating happens with your Uber, sending an email to support doesn’t always cut it.

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